2.1 According to the principle of the game, De d’jeu Sàrl grants CLIENTS the right to occupy the ROOM for a maximum duration of 60 minutes. The occupation of the room is solely for the purpose of participating in a GAME organized by De d’jeu Sàrl. De d’jeu Sàrl grants CLIENTS the right to occupy the ROOM for its maximum duration and to benefit from the reception area and sanitary facilities before and after a game session.

2.2 To be admitted to the ROOM, the CLIENT must confirm the name of THE BUYER and present the reservation confirmation email.

2.3 The complexity of the game does not allow participation of CLIENTS under 9 years old. Minors under 14 years old must be accompanied by an adult, while those over 14 can play without accompaniment. De d’jeu Sàrl reserves the right to request an ID to verify the CLIENT’s age.

2.4 The CLIENT is required to respect the maximum number of participants specified for the chosen ROOM, as indicated on the WEBSITE. If a greater number presents themselves at « The Door », the staff reserves the right to refuse access to the ROOM without the CLIENT being able to claim a refund or any compensation.

2.5 CLIENTS must ensure that they maintain the ROOM and all its equipment (decorations, furniture, etc.) in good condition and use them in accordance with their intended use. Any intentional damage or damage due to unauthorized handling may result in billing.

2.6 The CLIENT is required to use the ROOM in a manner that does not cause or risk causing harm to other participants, the premises, or the equipment of De d’jeu Sàrl.

2.7 The CLIENT acknowledges that De d’jeu Sàrl cannot be held responsible for damages caused by the CLIENT or to the CLIENT or to another CLIENT.

2.8 During their presence in the premises of « The Door », CLIENTS must behave respectfully, follow the rules, and cooperate with the staff. De d’jeu Sàrl does not tolerate any form of violence, whether verbal or physical, nor harassment or intimidation towards its employees, and reserves the right to refuse access to anyone exhibiting such behavior. Similarly, for safety reasons, access will be denied to anyone under the influence of alcohol or drugs. For all the reasons listed above, no refunds or compensation will be granted.

2.9 The CLIENT may not bring any food or drink, or animals into the ROOM.

2.10 Due to the nature of the game, no recording is permitted in the ROOM. The use of video and/or audio recording devices (including but not limited to: mobile phones, cameras, GoPro) is strictly prohibited. Any violation of this rule may result in the complete cessation of the game for the entire team.

2.11 De d’jeu Sàrl expects its CLIENTS not to disclose the details of the game, either directly or indirectly. Any partial or total disclosure would harm the business interests of De d’jeu Sàrl.

2.12 De d’jeu Sàrl reserves the right to modify the scenario, game elements, or decor without prior notice or notification, and no claims may be made following these modifications.

Article 3 – Price and payment

3.1 The prices applied by De d’jeu Sàrl are indicated on the WEBSITE (during the reservation or in the « Information » tab) and are also displayed at the reception of « The Door ». They are expressed in Swiss francs (CHF), all taxes included (TTC), and are calculated per person for a GAME SESSION of a maximum of sixty minutes. The price per person varies depending on the number of participants within the same team (from 2 to 5 people maximum).

3.2 Any additional service will be charged extra.

3.3 De d’jeu Sàrl reserves the right to change its prices at any time. Each BUYER will be charged according to the price in effect at the time of their reservation.

3.4 Full payment is required at the time of reservation. De d’jeu Sàrl reserves the right to refuse any reservation from a BUYER who has not paid for all the services that have been charged.

3.5 Only payment by credit card, postcard, or TWINT is accepted on the WEBSITE. If THE BUYER is unable to pay by these means, they must pay the amount at the reception of « The Door » in cash, via TWINT, or by card.

3.6 De d’jeu Sàrl has entrusted its payment system to a provider specializing in securing online payments and does not store any payment-related data in its databases.

Article 4 – Reservation and cancellation conditions

4.1 The provision of a ROOM is subject to prior reservation and payment. This is made by THE BUYER on the WEBSITE of « The Door » : https://www.thedoorgame.com.

4.2 All reservations are made from the WEBSITE and according to the availability displayed on it. The reservation is firm and definitive only after receipt of the reservation confirmation email, which is sent to THE BUYER at the end of the reservation process.

4.3 In exceptional cases, De d’jeu Sàrl may make the reservation on behalf of THE BUYER if the latter cannot make the reservation themselves on the WEBSITE. In such cases, THE BUYER unreservedly accepts that this type of reservation incurs no liability on the part of De d’jeu Sàrl or its staff, the staff acting only as data entry operators according to the instructions given by THE BUYER. THE BUYER therefore waives any recourse due to misuse, breach of confidentiality of their data, or fraudulent use of their account. They also accept the cancellation conditions.

4.4 In principle, a reservation is recorded and definitive only when paid. However, it may happen that THE BUYER is unable to reserve themselves online and goes through the staff of « The Door » to make their reservation. In this specific case, an email reservation is sent to the email address indicated by THE BUYER and is considered a reservation even if it is to be paid later by THE BUYER when they come; De d’jeu Sàrl reserves the right to cancel any unpaid reservation.

4.5 A reservation is not transferable to another BUYER. However, the reservation will be honored and access to the room will be granted to CLIENTS if THE BUYER notifies in advance and in writing of their absence and indicates the name of the person who will replace them on the day of the reservation, including for the payment of any additional sums due to a change in the number of CLIENTS.

4.6 A reservation cannot be transferred or resold for commercial purposes. If a reservation is transferred or resold in violation of this article, the holder will be denied access.

4.7 In case of CLIENTS’ delay for a reserved GAME SESSION, the CLIENT may decide whether or not to start the game. In any case, the ROOM must be vacated at the time scheduled in the initial reservation. De d’jeu Sàrl reserves the right to refuse access to CLIENTS whose delay exceeds 30 minutes. The CLIENT or THE BUYER cannot demand a full or partial refund under any circumstances.

4.8 De d’jeu Sàrl reserves the right to cancel a reservation without having to provide a reason. In case of cancellation by De d’jeu Sàrl, the price of the reservation will be refunded, with no other amount being claimed as compensation or damages.

4.9 If fewer CLIENTS show up to participate in the GAME SESSION than originally planned at the time of the reservation, THE BUYER and/or the CLIENTS will be refunded the difference in the form of a gift voucher.

4.10 If more CLIENTS show up to participate in the GAME SESSION than originally planned at the time of the reservation, the price difference must be settled before participating in the game, within the limit allowed for the ROOM.

4.11 In case of cancellation by the CLIENTS less than 24 hours in advance, THE BUYER will not be entitled to any refund. If a cancellation is made more than 24 hours in advance, De d’jeu Sàrl will refund THE BUYER in the form of a gift voucher.

4.12 A GAME SESSION can be moved by THE BUYER up to 24 hours before the start of the session, without any additional fees.

4.13 The WEBSITE is available in French and English; in case of dispute, only the French version will be deemed valid.

Article 5 – Personal data

5.1 THE BUYER is responsible for the accuracy of the information provided at the time of the online reservation.

5.2 For the use of client data, De D’jeu Sàrl complies with applicable laws, particularly data protection laws. De D’jeu Sàrl only retains data necessary for the proper execution of the reservation and its billing. More information is available in the privacy policy of De D’jeu Sàrl.

5.3 THE BUYER may agree to receive information and commercial offers from De D’jeu Sàrl by signing up on the website.

5.4 THE BUYER can access their personal data at any time to modify or delete it by contacting De D’jeu Sàrl at the following email address: info@thedoorgame.com

Article 6 – Safety

6.1 THE CLIENT agrees to comply with all communicated safety measures, whether contractual, posted on-site, or given orally by the staff of « The Door ».

6.2 Smoking is strictly prohibited inside the premises. Any use of drugs on-site is also prohibited.

6.3 It is strictly forbidden to bring into the premises of « The Door » objects considered to pose physical dangers (explosives, flammable substances, oxidizers, pressurized or liquefied gases, corrosives) or hazardous to health (toxic, skin-corrosive, irritants, carcinogenic).

6.4 Each CLIENT must familiarize themselves with and adhere to the safety and fire protection instructions, as well as the clearly marked emergency exits within the premises of « The Door » Emergency exits must remain clear at all times.

6.5 THE CLIENT is aware that they are participating in an adventure game that may require bending, crawling, climbing ladders, or performing slightly physical actions. In the event of a minor injury, they cannot hold De D’jeu Sàrl or its managers responsible. It is advisable to wear comfortable, durable clothing and to avoid wearing jewelry. No refunds or compensation can be requested for material damage or loss of personal belongings.

Article 7 – Monitoring

7.1 Each ROOM is equipped with a video surveillance and audio system that allows the staff of « The Door » to monitor the game session and assist CLIENTS if necessary. This system is solely intended for monitoring the game and does not record sessions. No video is recorded, shared, or sold to third parties.

Article 8 – Photos

8.1 Team photos of CLIENTS may be taken before or after the game session.

8.2 These photos may be used by De D’jeu Sàrl to promote its WEBSITE or its digital channels (including Facebook, Instagram, etc.).

8.3 These photos will also be emailed to CLIENTS within a reasonable time after the session. De D’jeu Sàrl cannot be held responsible for any use made by the CLIENT of these photos.

Article 9 – Governing Law – Competent Courts

9.1 These general terms and any contract incorporating these terms are governed by Swiss law, and all disputes will be subject to the exclusive jurisdiction of Swiss courts.